Thank you for choosing SmileIPTV. We aim to provide you with a satisfying experience, and we understand that circumstances may arise where a refund or return is necessary. This Refund and Returns Policy outlines the guidelines and procedures for requesting a refund or return.
We offer a 7-day money-back guarantee, allowing you to evaluate our services and ensure they meet your expectations. If you are unsatisfied with your purchase within the first 7 days, you may request a refund. Please note that this guarantee applies only to new customers and their initial subscription purchase.
Eligibility for Refunds
To be eligible for a refund, please ensure that:
- Your refund request is made within 7 days of your initial subscription purchase.
- You have contacted our customer support team at firstname.lastname@example.org to initiate the refund process.
- You have provided the necessary information, including your purchase details and the reason for your dissatisfaction.
Once your refund request is received and deemed eligible, our team will review your request and process the refund accordingly. Refunds will be issued using the same payment method used for the initial purchase. Please note that it may take some time for the refund to be reflected in your account, depending on the payment provider’s processing time.
Returns and Exchanges
As SmileIPTV primarily provides digital services, physical returns or exchanges are generally not applicable. However, if you encounter technical issues or experience service interruptions, our customer support team is available to assist you. We are committed to resolving any service-related issues promptly and efficiently.
If you have any questions or need assistance regarding refunds or returns, please reach out to our customer support team at email@example.com. We are here to help and will guide you through the process.
Please note that this Refund and Returns Policy is subject to change. Any updates or modifications will be communicated through our website. We recommend reviewing this policy periodically to stay informed about our refund and return procedures.
Your satisfaction is our priority, and we appreciate your trust in SmileIPTV. We strive to provide exceptional service and ensure your entertainment needs are met.