Refund Policy

At Smile IPTV, we strive to provide excellent service. If you’re not completely satisfied with your experience, our Refund Policy outlines the circumstances under which you may be eligible for a refund. Please review our policy to understand your rights and our commitment to customer satisfaction.

Refund Policy for Smile IPTV

Effective Date: [Insert Effective Date]

At Smile IPTV, we aim to ensure our customers are satisfied with our services. This Refund Policy outlines the conditions under which refunds may be granted, as well as the timelines for eligibility.

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• The support team does not respond to your inquiries.
• Your account is not functioning properly.
• Your issue is not resolved within 48 hours.
• Image quality is poor, and the issue is not resolved.
• Channels are not working, and this issue is not resolved within 48 hours.

2. Refund Timelines

The following refund timelines are guaranteed based on your subscription type and connection:

For 1 Connection (1 Device)

• 3 Months: 1 Month money back granted (50% of the price).
• 6 Months: 4 Months money back granted (55% of the price).
• 12 Months: 8 Months money back granted (60% of the price).
• 1 Month: No refund granted.

For 2 Connections (2 Devices)

• 3 Months: 2 Months and 15 days money back granted (60% of the price).
• 6 Months: 6 Months money back granted (65% of the price).
• 12 Months: 8 Months money back granted (80% of the price).
• 1 Month: 15 days money back granted (full amount).

3. Requesting a Refund

To request a refund, please contact our support team at support@smileiptv.com with the details of your issue and your account information. We will review your request and respond as soon as possible.

4. Changes to This Policy

We may update our Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.

5. Contact Information

If you have any questions about this Refund Policy, please contact us at:

• Email: support@smileiptv.com
• WhatsApp: +44 7440 621685
• Location: College House, 17 King Edwards Road, Ruislip, HA4 7AE